Manufacturer's warranty

We are happy to offer more than excellent service. If we want to keep our service affordable, we must be clear. Ultimately, service is a component of the sales price and everyone has an interest in not unnecessarily increasing it.

Manufacturer's warranty covers manufacturing and/or design defects. Abuse or normal wear and tear is not covered by the warranty.

We expect a professional customer to discuss with the consumer and to be able to solve a simple problem themselves. All complaints that cannot be resolved in this way by the professional seller will be taken over by us.

Tip! use our online tool to solve the most common malfunctions.

We can only process a complaint if we receive the complete 'file'. 

• Purchase invoice
• Item number or item name
• Clear description of the complaint
• Clear description of what has already been discussed with the consumer regarding this complaint
• If the product is still with the consumer, the consumer's address and telephone number

We offer a carry-in guarantee. Keep the packaging of the decorative fireplace as much as possible so that it can always be properly packaged and sent for inspection.

For a product that is checked in our service center and no production and/or design error is found within the warranty period, the costs for transport, inspection and any repair are borne by the client.